How to Turn Off Recurring Payments on Xbox
You are able to cancel your Fortnite Crew subscription at any time. Even after canceling, your membership will remain effective until the end of your current billing period. You will keep all previously awarded Battle Passes, V-Bucks, and Crew Packs.
The process of canceling your subscription will depend upon the platform that you signed up for the membership on. Select the platform where you purchased below for the proper steps to cancel.
Purchasing Platform
- Xbox
- PlayStation
- Nintendo Switch
- Samsung
- Epic (PC, Android)
Xbox
To cancel a subscription purchased on an Xbox console, follow these steps:
- Navigate to account.microsoft.com/account
- Sign in to your Microsoft account
- Select Services & Subscriptions at the top of the page
- Select Manage next to your subscription listing
- Select Turn off recurring billing to the right
- Follow the prompts to turn off recurring billing
Why were items removed from my account after canceling Fortnite Crew on Xbox?
You have two options when adjusting your Fortnite Crew Xbox subscription with Microsoft.
The first option is to stop future recurring Fortnite Crew payments by visiting account.microsoft.com, sign in, and select "Turn off recurring billing". With this option Fortnite Crew items and V-Bucks, you have received as part of the subscription will stay in your account, but future Fortnite Crew monthly payments will not be processed.
The second option is to contact Microsoft support to cancel and request a full refund of your Fortnite Crew purchase. If granted, this option results in the removal of Fortnite Crew content from your account, including 1,000 V-Bucks or the items purchased with them, and any monthly Crew Packs. You will keep the Battle Pass, however, 950 V-Bucks will be deducted from your wallet. This may result in a negative V-Bucks balance in your Fortnite wallet.
If you see that items have been removed from your Xbox account after canceling your Fortnite Crew subscription, it is likely because your subscription was canceled and refunded by Microsoft. This may have happened if you had previously selected "Cancel subscription" and selected "Cancel now and get a refund" - which refunds your Fortnite Crew subscription - rather than "Turn off recurring billing" - which cancels future recurring billing of your subscription.
Each platform has its own cancellation and refund policies. You can find the Xbox subscription refund policy here and full terms and conditions here.
If you previously received a refund, you can still resubscribe to Fortnite Crew by December 31 to receive the December Crew Pack featuring Galaxia.
If you're looking for further details on canceling Fortnite Crew renewal, please check the FAQs on the Fortnite Crew web page, as well as our knowledge base page for canceling Fortnite Crew.
PlayStation
To cancel a subscription purchased on a Playstation console, follow these steps:
- Navigate to store.playstation.com
- Sign in to your account for Playstation Network
- Click on Subscriptions Management
- Select Turn Off Auto Renew.
Nintendo Switch
To cancel a subscription purchased on a Switch console, follow these steps:
- Click the Home button on your Switch
- Open the Eshop
- Select your account icon in the top right of the screen
- Select your Subscriptions
- Locate your Fortnite Crew subscription in the list and select Turn Off Automatic Renewal
- Follow the prompts to cancel
Samsung
To cancel a subscription purchased on a Samsung mobile device, follow these steps:
- On your phone, navigate to the Galaxy Store
- Tap to open the Menu
- Tap on Subscriptions
- Select Fortnite from the app list
- Tap on Cancel
Epic/PC
To cancel a subscription purchased on PC or Android, follow these steps:
- Navigate to www.epicgames.com/account
- Sign in to your Epic Games account
- Select Subscriptions to the left
- Select the Cog icon to the top right of your subscription
- Select Cancel Subscription
- Follow the prompts to cancel
How to Turn Off Recurring Payments on Xbox
Source: https://www.epicgames.com/help/en-US/fortnite-c75/fortnite-crew-c157/how-can-i-cancel-my-fortnite-crew-subscription-a7522
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